Privacy Policy

Last Updated: January 10, 2026

EzStreams (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet radio automation platform and services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, email address, password, and billing address when you register
  • Payment Information: Credit card details processed securely through Stripe (we do not store full card numbers)
  • Station Information: Station names, descriptions, and configuration settings
  • Audio Content: Music files, voice tracks, and other audio you upload
  • Communications: Messages you send us through support tickets or email

1.2 Information Collected Automatically

When you use our Service, we automatically collect:

  • Usage Data: Pages visited, features used, and actions taken within the platform
  • Log Data: IP address, browser type, operating system, and access times
  • Streaming Data: Listener counts, play history, and song metadata for reporting purposes
  • Device Information: Device type, unique identifiers, and mobile network information

1.3 Listener Information

For listeners tuning into stations hosted on EzStreams, we may collect:

  • IP addresses (for geographic analytics and rate limiting)
  • Listening duration and session information
  • Song request submissions (if enabled by the broadcaster)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send billing notifications
  • Create and manage your account
  • Generate streaming and analytics reports
  • Produce PRO royalty reports (SoundExchange, ASCAP, BMI, SESAC)
  • Respond to your comments, questions, and support requests
  • Send technical notices, updates, and security alerts
  • Monitor and analyze usage trends to improve user experience
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

  • Stripe: Payment processing
  • Hosting Providers: Server infrastructure and data storage
  • Analytics Services: Usage analysis and performance monitoring

3.2 Legal Requirements

We may disclose your information if required to:

  • Comply with applicable laws, regulations, or legal processes
  • Respond to lawful requests from public authorities
  • Protect our rights, privacy, safety, or property
  • Enforce our Terms of Service

3.3 PRO Reporting

Play history data (artist, title, album, play time, listener counts) may be shared with Performance Rights Organizations for royalty reporting purposes. This data does not include personal listener information.

3.4 Business Transfers

If EzStreams is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

  • Account Data: Retained until account deletion, then deleted within 30 days
  • Audio Files: Deleted within 30 days of account termination
  • Play History: Retained for 3 years for royalty reporting compliance
  • Billing Records: Retained for 7 years for tax and legal purposes
  • Server Logs: Retained for 90 days

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • SSL/TLS encryption for data in transit
  • Encrypted storage for sensitive data
  • Regular security assessments
  • Access controls and authentication
  • Secure data centers with physical security measures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in to your account
  • Remember your preferences and settings
  • Analyze usage patterns and improve our Service
  • Provide embedded player functionality

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Service.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You can access and download your data through your account settings or by contacting us.

7.2 Correction

You can update your account information at any time through your account settings.

7.3 Deletion

You can request deletion of your account and associated data by contacting us. Some information may be retained as required by law.

7.4 Marketing Communications

You can opt out of marketing emails by clicking “unsubscribe” in any marketing email or updating your preferences in account settings.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it’s used
  • Request deletion of your personal information
  • Opt out of the sale of personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@ezstreams.net.

9. International Data Transfers

Our servers are located in the United States. If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States where data protection laws may differ from those in your country.

10. Children’s Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly. If you believe we have collected information from a child under 13, please contact us immediately.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the “Last Updated” date
  • Sending an email notification for significant changes

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

EzStreams
Rockbridge Digital Services
Email: support@ezstreams.net

For data protection inquiries or to exercise your privacy rights, please email us with “Privacy Request” in the subject line.